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FAQ’s

ABOUT LOYTO WATCH


To purchase it on our website just go to Shop and follow the steps…
Any problem? Just contact us at userexperience@loytowatches.com, we’ll be pleased to help you!

Loyto Watches have a warranty on any manufacturing defect over a period of two years. In case your Loyto Watch has any manufacturing defect just let us know by contacting to userexperience@loytowatches.com attaching the Order Number. Just explain briefly the defect, and attach some pictures, we’ll contact you as soon as possible. Please consider any external factors remain excluded from the warranty.

During the guarantee period, you will have a right to free repair of the mentioned defects o, in case it was no possible the repair, you will have to choose among substitution or the return of the money paid.

For more information, you can download our complete guarantee documentation here.

Have a look at the home page or, if you prefer, you can download it here

Anyway, if you have any doubt, please, contact us!

You can download the documentation here (don’t worry, is an infographic documentation ;D)

If you have any question, contact us!

Yes! L1 Loyto Watch is rated 5ATM/50M.
This means that the watch is safe to swim with but we recomment to avoid water when possible, mainly because the leather strap will wear out significantly faster when wet.

ORDERING & PAYMENTS


Debit/Credit Card (Visa, MasterCard, American Express) and PayPal are valid to realize the purchase.

Yes! Just contact us at userexperience@loytowatches.com with all the information (don’t forget the Order Number!) and we will send you your order invoice.

SHIPPING


Shipping costs are calculated once the address is put in for your order.

For EU-countries between 3 and 5 days. In case of Mainland Spain, 2-3 days.

Well, the delivery can take a few more days. About the shipping costs, just check it once the address is put (duties and local taxes are not included)
Please, note we’ll need to include your personal ID number in invoice for clearance process. You can fill it in check-out form.
If you can’t find your country on the list, please contact us at hello@loytowatches.com

RETURNS & EXCHANGES


If you want to cancel your order please write us to userexperience@loytowatches.com, we’ll solve it and contact you as soon as possible.

Sure! You can request an exchange or a return within 14 days after receiving it. Have a look to our Returns page.

Sure! If you prefer refund your money, once we get the LOYTO Watch back, we’ll refund you within the next 7 days. Depending on your payment chosen, you’ll get it back directly to your PayPal or Bank Account.

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